TOGETHXR FAQs

Shipping and Returns

How long will it take for me to receive my order?
France: Please allow 12-14 business days for shipping.

Canada: Please allow 7-10 business days for shipping.

USA: Please allow 5-7 business days for shipping.

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Do you offer International Shipping?
We're thrilled you're interested in supporting TOGETHXR! We currently offer shipping to the United States, France, & Canada. Let us know where you would like us to ship to in the future & be the first to know by filling out this form

When will you ship to other countries?
We’re thrilled that you’re interested in supporting TOGETHXR! While we don’t currently offer international shipping, we’re actively working to make it happen soon. Be the first to know when shipping is available to your country by filling out this form.

Will returns or exchanges be accepted for orders shipped to France or Canada?
Regrettably, we’re unable to accept exchanges for shipments to France and Canada at this time.

Do you accept returns?
We are a small but mighty team processing small batch orders so, regrettably, we do not accept returns at this time. However, we're more than happy to assist with size exchanges for unworn items. Just send us an email at hello@togethxr.com.

Do you accept exchanges?
We accept size exchanges for unworn & unwashed items within 14 days of delivery for orders delivered in the United States. We are currently unable to accept exchanges on International orders. You can start your exchange within our exchange portal here.

What should I do if my product is damaged?
Quality is our top priority. If your product arrives damaged, please reach out at hello@togethxr.com with your order number, photo of the damage and your shipping address and we’ll get you a replacement ASAP!

Order Modifications

How can I edit my order?
Need to make changes to your order? Simply drop us a line at hello@togethxr.com with the necessary changes & we'll handle the rest!

Product Inquiries

How can I get your products in different colors?
The varsity colorways were a limited release. However, we value our customers’ preferences! If you’re yearning for a different hue, you can submit a product request form here and get notified by joining our community here. By doing so, you’ll be among the first to know about any exciting new product drops & alternative colors.

How can I get my hands on your different team and brand collabs?
The items created in collaboration with teams and brands are limited edition and are no longer available for purchase. Stay tuned for future drops!

What items can be purchased from France and Canada?

We’re testing the waters, and currently, only the Everyone Watches Women’s Sports tees in French and English are available. Make sure you subscribe to our Inner Circle to be notified of any future drops

The item is showing as sold out in my region. When will it be restocked?

Items should restock within a week or two! Keep checking back for availability.

Do you carry men's sizing?
All of our products feature unisex sizing, ensuring inclusivity for all.

How do I know what size will fit me best? 
Our tees are designed for an oversized fit. We recommend sizing down one size if you’re looking for a true-to-size fit. Our hoodies run snug, if you prefer a baggier fit, we recommend sizing up.

When will my pre-order products ship?
It depends on your order and when it was ordered. You can always reach out to us directly for an updated ETA. Pre-order items typically ship within 2 weeks of arriving at our warehouse. Once restocked, orders are processed in the order received, usually within 3-4 days. Keep an eye on your inbox for tracking details.

Why is your merch so expensive?
We take pride in crafting our products with high-quality materials from ethically sourced factories that have undergone rigorous social compliance audits. With a focus on durability, premium fit, and feel, our price point reflects the investment in quality. While it may be higher than other large batch manufactured products, we’re committed to providing long-lasting value to our customers.


Where can I get your products?
Our products are exclusively available on our website, www.togethxr.com. We currently do not have any authorized sellers or retail presence.

How should we wash your hoodies and tees?
To maintain the quality of your garment, we recommend washing with like colors and either hang drying or tumble drying on low heat.

Why is my hoodie fading?
Our hoodies are naturally dyed, and fading over time is expected. It's a natural characteristic of the dyeing process.

How do I know what size to get?
All our products feature unisex sizing, offering versatility in fit. For guidance, check out the size guide section on the specific product page to find the best fit for you.

Discounts and Special Offers

What if I didn't receive my discount code?
We understand the frustration of missing out on a discount code. Feel free to proceed with your order, and then reach out to us at hello@togethxr.com. We'll ensure you receive the discount or make it right. Be sure to check your spam folder and add us to your contacts for seamless communication

Inventory and Suggestions

Do you have a specific size or product available?
Your feedback matters to us! While we strive to offer diverse sizes and products, there may be limitations due to inventory and production capabilities. Share your suggestions with us; we're always looking to improve! You can fill out that form here.

How do I buy merch in bulk for my team, school, organization, etc.?

For bulk purchases, simply fill out the form here or reach out to us at hello@togethxr.com with details about your organization and the quantity and sizes needed. We offer a group discount on orders with more than 20 items.

community

How do I become an affiliate/advocate/ambassador?
While we don't have an official program yet, we're always excited to explore potential collaborations. Drop us an email at hello@togethxr.com, and let's start a conversation.

Can you donate to my event/charity?
Regrettably, we are unable to contribute to external fundraisers at this time. With numerous requests, it's challenging to fulfill them all equitably. However, we seek alternative avenues to support our community, such as event partnerships with local organizations and creating original content. We appreciate your understanding.

How can we partner with you?
Interested in partnering with us? Reach out to us at hello@togethxr.com with details about your project. We'll ensure your inquiry is directed to the appropriate team member for consideration.